I've installed the eSIM, but there's no internet. What should I do?

Start by checking these: * Data Roaming is turned on for the eSIM; * the eSIM is selected as your mobile data line; * you've already arrived in the destination country. These three steps clear up the large majority of problems.

My phone shows "No Service". What can I do?

Once you've arrived in the destination country, give it a few minutes. After that: * toggle Airplane Mode on and off; * restart your phone; * try selecting the carrier manually.

The eSIM won't activate at all

Some plans only activate once you've connected to a local carrier's network in the destination country. If you're already in that country and the eSIM still isn't working, get in touch with us and include your order number. We'll look into it and do our best to fix it as quickly as possible.

eSIM not working? Check these things before you buy a new one

LSThe LimitSim team

You've installed your eSIM, but there's no internet? Your phone shows "No Service", or mobile data just won't connect?

This can be stressful, especially when you've just landed somewhere new. The good news: in most cases the problem isn't the eSIM itself. Usually a few simple settings are all you need to check.

Before you rush out and buy a new eSIM, we'd recommend working through the steps below.

Most problems come down to these three causes

1. Data Roaming is turned off

Most travel eSIMs need Data Roaming switched on to work at all.

Even with this option enabled, you won't be charged any extra roaming fees. This is simply how an eSIM connects to a foreign network in the first place.

Just make sure Data Roaming is turned on for the eSIM line specifically.

2. The eSIM isn't selected for mobile data

If your phone has two lines, mobile internet might still be trying to run through your main SIM card.

Check your settings to confirm that your eSIM line is the one chosen for Mobile Data.

3. You haven't arrived in the destination country yet

Many travel eSIM plans only activate once you've arrived in the destination country and your phone connects to a local carrier's network.

That's why it's completely normal for your eSIM not to work when you are:

still on the plane,
not yet landed at the airport,
or still in your home country.

Still no internet?

If you've already checked everything above, try these next.

Toggle Airplane Mode on and off

Turn Airplane Mode on for about 10 seconds, then turn it back off.

This forces your phone to search for mobile networks again, and it fixes the problem more often than you'd think.

Restart your phone

It sounds obvious, but it's one of the most effective fixes for network issues.

Select the carrier manually

Go to Settings → Mobile Network.

Turn off automatic network selection.
Pick one of the available local carriers from the list.
If it won't connect, try the other carriers too.

Check your APN settings

In most cases, the APN is configured automatically.

If LimitSim has sent you specific APN details, enter them into your mobile data settings exactly as provided.

When should you contact support?

If:

you've worked through all the steps;
there's still no internet;
the eSIM won't activate at all;
the installation doesn't finish;

then get in touch with us.

Including the following details when you write will help us move faster:

your order number;
the country you're in;
your phone model;
the error you're seeing or a screenshot.

We'll check the eSIM on our end, pin down the problem, and re-activate it where possible or issue you a fresh activation.

Important note: Don't rush to buy a new eSIM while you're trying to sort this out. In most cases, your existing eSIM can be brought back into working order.

Frequently asked questions

I've installed the eSIM, but there's no internet. What should I do?: Start by checking these:

Data Roaming is turned on for the eSIM;

the eSIM is selected as your mobile data line;

you've already arrived in the destination country.

These three steps clear up the large majority of problems.
My phone shows "No Service". What can I do?: Once you've arrived in the destination country, give it a few minutes.

After that:

toggle Airplane Mode on and off;

restart your phone;

try selecting the carrier manually.
Do I need to enter the APN setting myself?: In most cases, no.

If we've given you specific APN details, enter them into your mobile data settings in the exact form they were sent.
The eSIM won't activate at all: Some plans only activate once you've connected to a local carrier's network in the destination country.

If you're already in that country and the eSIM still isn't working, get in touch with us and include your order number. We'll look into it and do our best to fix it as quickly as possible.