Frequently asked

Most phones from 2018+ support eSIMs (iPhone XS+, Pixel 3+, Galaxy S20+). We have a compatibility check on the plan page.

You receive a QR code by email right after payment. Scan it to install the eSIM; it usually connects within a few minutes once you arrive at your destination.

No. eSIMs run alongside your physical SIM. Keep WhatsApp/iMessage on your home number while using LimitSiM data abroad.

Visa and Mastercard bank cards, plus Apple Pay and Google Pay on supported devices. We never store card details — payment runs through a licensed payment provider.

Yes. An e-mail address is enough — the QR code goes there. If you later create an account with the same e-mail, your earlier purchases attach to it automatically.

You can top up the same eSIM with another plan, or buy a new one — no reinstall needed.

24/7 chat support via the app or website. We can refund unused plans up to 7 days after purchase.

If the eSIM has not been installed, write to [email protected] with your order number within 7 days of purchase — the amount goes back to your payment method within 5 business days. Full terms are in the refund policy.

Be careful: some profiles are one-time — once deleted, the same QR may not restore them. If your plan has not run out yet, write to support before deleting; we will look at the case and suggest a way out.

Live chat works on the site and in the app seven days a week. E-mail: [email protected]. We answer in Azerbaijani, Turkish, Russian and English.