Help center

Frequently asked

Quick answers before you buy

Most phones from 2018+ support eSIMs (iPhone XS+, Pixel 3+, Galaxy S20+). We have a compatibility check on the plan page.

You receive a QR code by email right after payment. Scan it to install the eSIM; it usually connects within a few minutes once you arrive at your destination.

You can top up the same eSIM with another plan, or buy a new one — no reinstall needed.

No. eSIMs run alongside your physical SIM. Keep WhatsApp/iMessage on your home number while using LimitSiM data abroad.

24/7 chat support via the app or website. We can refund unused plans up to 7 days after purchase.