Refund Policy
1. Eligibility
eSIM plans that have not been activated may be refunded within 24 hours of purchase. Once an eSIM has been installed or activated on any device, the plan becomes non-refundable, as data allowances are reserved with the upstream provider.
2. How to request a refund
Log in to your account → Orders → pick the order → “Request refund”. Describe the issue. Our team reviews refund requests within 48 business hours.
3. Technical issues
If your eSIM fails to activate due to a network or provider issue and our support team cannot resolve it within 24 hours, a full refund will be issued to your original payment method.
4. Currency
Refunds are issued in the currency of purchase. EUR is the primary billing currency; Azerbaijani Manat (AZN) equivalents shown on the checkout page are rounded for display and may differ slightly from the final settled amount due to exchange-rate fluctuations at the payment gateway.
5. Contact
Refund questions: [email protected]
This is a placeholder policy and will be replaced with a final legal draft before production launch.