Refund Policy — LimitSİM

1. Eligibility

eSIM plans that have not been activated may be refunded within 7 days of purchase. Once an eSIM has been installed or activated on any device, the plan becomes non-refundable, as data allowances are reserved with the upstream provider.

2. How to request a refund

Open the LimitSİM app → Orders → pick the order → “Request refund”, and describe the issue. If you bought on the website and do not have the app, email [email protected] with your order number instead. Every request is reviewed by a person, not automatically.

3. Technical issues

If your eSIM fails to activate due to a network or provider issue and our support team cannot resolve it within 24 hours, a full refund will be issued to your original payment method.

4. Currency

Refunds are issued in the currency of purchase. EUR is the primary billing currency; Azerbaijani Manat (AZN) equivalents shown on the checkout page are rounded for display and may differ slightly from the final settled amount due to exchange-rate fluctuations at the payment gateway.

5. Contact

Refund questions: [email protected]

Last updated: 16 August 2026.